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Urgent! Customer service QA Position in São Paulo - LESTARS MANAGEMENT CONSULTANCY
Position 2: Customer Service QA Team Leader
Job Responsibilities
Team Management:
Build and lead the QA team, formulate QA plans and performance goals, optimize division of labor and resource allocation
Organize team training regularly to improve members' professional skills (such as legal interpretation and communication skills).
Strategy Development:
Design and iterate the QA scoring system, combine user satisfaction (NPS) and compliance indicators to quantify service quality
Promote the introduction and implementation of automated QA tools (such as AI semantic analysis) to improve efficiency
High-level reporting:
Report the QA results to management and propose systematic improvement plans (such as optimizing customer service scripts and strengthening high-risk scenario training).
Crisis Management:
Lead the review of major complaints or compliance incidents, formulate preventive measures and supervise their implementation
Job Requirements
Education Background: Bachelor degree or above, law, finance, quality management or related majors are preferred
Experience Requirements: 2-5 years of customer service quality management experience, including at least 1 year of team management experience; gaming/financial industry background is a plus
Core competencies:
Proficient in quality management methodology (such as Six Sigma, PDCA cycle)
Familiar with the regulatory framework of the gaming industry (such as ISO 27001 information security standard, GDPR data protection regulations).
Experience in cross-departmental project management, able to coordinate multiple resources to promote change
Leadership: strategic thinking, decisive decision-making, good at motivating teams and cultivating reserve talents
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Unlock Your Customer service Potential: Insight & Career Growth Guide
Real-time Customer service Jobs Trends in São Paulo, Brazil (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer service in São Paulo, Brazil using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 2404 jobs in Brazil and 549 jobs in São Paulo. This comprehensive analysis highlights market share and opportunities for professionals in Customer service roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! LESTARS MANAGEMENT CONSULTANCY is currently hiring and seeking a Customer service QA to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Customer service QA Jobs São Paulo.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at LESTARS MANAGEMENT CONSULTANCY adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Customer service QA Jobs Brazil varies, but the pay scale is rated "Standard" in São Paulo. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Customer service QA typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Customer service QA, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Customer service QA interview at LESTARS MANAGEMENT CONSULTANCY, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the LESTARS MANAGEMENT CONSULTANCY's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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